Frequently asked questions
If you are having an issue and not receiving an error message, you might be having browser issues.
Do I have to use a certain browser to access the system?
How does the charitable donations system work?
Can I register my school’s PTA/PTSA or booster club?
Can I request a donation or sponsorship for an individual?
"What do I do if my EIN says No Records Found during the IRS database search, but my organization is a fully registered nonprofit?
What do I do if my organization is not a fully registered nonprofit?
What do I do if fields are grayed out and I can’t fill them in?
Every time I click Submit, the screen scrolls back to the top. What do I do?
What do I do if my organization is already registered?
I clicked Forgot Password and the link doesn’t work. What do I do?
Can I make changes to my application after it’s been submitted?
What address will my donation be mailed to?
How can I check the status of my request?
Who do I call if I have question about my application?
Who do I call if I have a question about the Publix Partners program?
Who do I call if I’d like to seek permission to raise funds at a local store?